Terms & Conditions

 

  1. Delivery:

    All of our jewellery will be posted within 3 working days.

    If you need something quickly for a special occasion please don’t hesitate to get in touch and we will kindly ask ‘The White Rabbit’ to hop along!

  2. Prices for delivery:

    Royal Mail UK 1st Class Tracked & Signed For: £4

    International Tracked & Signed For: £10

  3. Returns:

    We hope that you will be delighted with your jewellery and that it reaches you in perfect condition.

    Should there be any reason you wish to return it please do so within 14 days for a refund or an exchange.

    Returned items must be in the condition you received them in and must be returned in original packaging.

    To complete your return, we require a receipt or proof of purchase.

    A full refund minus postage, will be made on return of the jewellery and only to the original method used to pay for the item.

    Delivery charges will only be refundable if goods were faulty.

    Please allow 14 days for the refund to be processed.

  4. Shipping:

    To return your product please send to:

    Robert James Workshop Ltd, Beach Farm, Abbotsbury Subtropical Gardens, Abbotsbury, Dorset, DT3 4LA, United Kingdom

    Depending on where you live, the time it takes for your exchanged product to reach you may vary. Patience is a virtue!

    Please note:

    The item is your responsibility until it reaches us. Therefore we advise a tracked and signed for delivery service is used.

  5. Packaging:

    Storybook Jewellery is packaged in a beautiful kraft box, perfect for receiving and giving as a gift.

    All payments to this site are made via Stripe, PayPal or BACS.

    We are at your service, any questions happily received.

    Please contact:

    Karen: email@storybookjewellery.com | 07580156079